Reducing intensive care mortality rates through information design
Royal London Hospital wanted to improve patient care in its intensive care unit (ICU). The hospital asked me and another UX designer to come up with a solution to tackle this issue. I spent a day observing how medical staff worked together and cared for their ICU patients. Making detailed notes including physical area maps and equipment documenting, I spotted opportunities for improvement in the way patient data was handed over between colleagues. Much data was recorded on paper, which posed risks such as information loss, damage, misinterpretation or leakage. I collaborated with doctors, the other UX designer, visual designers and software developers to come up with a network-based, dual screen solution that eliminated the need for paper notes and helped display critical patient information in an easy-to-read format.
